• Experience with HEAT Call Tracking or similar tool, Avaya or similar call distribution tool, Microsoft Windows
• Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts
• Ability to manage tasks and meet schedules;
• Ability to write technical documentation that is easily understood by staff and customers.
• Ability to independently resolve routine and some non-routine problems.
• Ability to solve problems and perform diagnostics on software and/or hardware
• Ability to identify and understand reoccurring problems and recommends solutions.
• Ability to follow complex and/or detailed technical procedures
Skills
N/A
Job Type
N/A