• Demonstrates arrange of technical understandingto independently resolve routine and non-routine issues on software and/orhardware
• Ability to identify trends and makes suggestionsfor technical modifications to solve future problems.
• Ability to consult with clients and other ITprofessionals to resolve technical problems and ensure client satisfaction.
• Ability to document solutions that solve clientproblems and clearly presents these solutions.
• Analysis of technical and user documentation fortechnical assistance and support.
• Ability to work independently on tasks, developsown work, schedule and monitors progress against defined parameters.
• Demonstrates a customer orientation andeffectively communicates verbally and in writing.
• Demonstrates initiative in solving problemsassociated with projects and daily work.
• Demonstrates knowledge and a working experiencewith Service Now call tracking system
Skills
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Job Type
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