Support Technician

Job Posted by Devcare Solutions
in Durham,North Carolina

Contact Details

  • Name :Resume Devcare
  • Email:Please Login
  • Fax:N/A
  • Phone:Please Login
  • Zip Code:27701
  • Web site:www.devcare.com

Support Technician Needed in Durham,North Carolina

Job Description

Experience effectively troubleshooting end-user issues in browser-based applications.
 
Experience researching, analyzing and interpreting automated system problems.
 
Experience providing detailed feedback (written and verbal)on technical issues to end-users, management and stakeholders.
 
Experience with in-person customer service in which research and timely responses are critical
 
Experience navigating complex, rules based systems to identify and resolve user errors, mitigating the need to submit Help Desk tickets.
 
Experience providing detailed guidance to end-users,referring them to published resourced designed to improve work flow and productivity.
 
Experience with strategic planning, change management, and transition planning
 
 

Skills

N/A

Job Type

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Job Overview

  • Ref Id:391
  • Date Posted:09-11-2019
  • Location :Durham,North Carolina
  • Duration :12 Months
  • Experience :3 Years
  • Pay Rate:N/A
  • Visa Type:Green card,Have H1 Visa,US Citizen
  • Travel Required : 0% - No Travel
  • Tele Communicate:No