Experience researching, analyzing and interpreting automated system problems.
 
Experience providing detailed feedback (written and verbal)on technical issues to end-users, management and stakeholders.
 
Knowledge of social services/public service agencies with technical or direct experience within an organization.
 
Experience navigating complex, rules based systems to identify and resolve user errors, mitigating the need to submit Help Desk tickets.
 
Experience providing detailed guidance to end-users,referring them to publish resourced designed to improve work flow and productivity.
 
Experience with strategic planning, change management, and transition planning