•             Experience writing and running SQL queries.
 
•             Experience and knowledge of browser-based applications.
 
•             Broad knowledge of the NC FAST application and functionality.
 
•             Working knowledge of social services and subsidized Child Care / Providers.
 
•             Experience researching, analyzing and interpreting automated system problems.
 
•             Experience working in a Application/Production Support based (not hardware) help desk environment
 
•             Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions.