II Technical Support contractor required to perform level 1/level 2 support onsite in New Bern, NC.
The bulk of the requirement would be someone with the knowledge and skills to perform the typical tasks associated with supporting end-user Windows workstations, peripheral devices and office productively software. Most of the support would be over the phone, but the person will need to go on location if the issue cannot be fixed over the phone.
****This requirement would be for someone to be onsite in New Bern, NC on a daily basis, 35 – 40 hours per week.
Must haves:
• Microsoft Active Directory experience for Password resets
• Microsoft Windows 7 and Windows 10 operating system support
• Microsoft Office and O365 support
• Microsoft SharePoint end user support
• TCP/IP troubleshooting on endpoint devices (knowledge of basic networking)
• PC/laptop hardware troubleshooting (Dell)
• PC/laptop hardware delivery and setup
Nice to haves:
• Familiarity with network security cameras
• Cisco IP phone support
• Familiarity with Quest Kace systems management and deployment
Skill
Required / Desired
Amount
of Experience
Microsoft Active Directory experience for Password resets
Required
3
Years
Microsoft Windows 7 and Windows 10 operating system support
Required
3
Years
Microsoft Office and O365 support
Required
3
Years
Microsoft SharePoint end user support
Required
3
Years
TCP/IP troubleshooting on endpoint devices (knowledge of basic networking)
Required
3
Years
PC/laptop hardware troubleshooting (Dell)
Required
3
Years
PC/laptop hardware delivery and setup
Required
3
Years
Familiarity with network security cameras
Highly desired
3
Years
Cisco IP phone support
Highly desired
3
Years
Familiarity with Quest Kace systems management and deployment
Highly desired
3
Years
Description
Question 1
Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question 2
All work must be completed on site. Do you accept this requirement?
Question 3
Candidate must be able to attend an interview in person. Do you accept this requirement?
Question 4
Please list candidate's email address HERE that will be used when submitting E-RTR.
Question 5
Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.
Question 6
Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?
Question 7
Candidates submitted above the rate of $36.07 may not be considered. Do you accept this requirement?
Question 8
Please note – that if your candidate is selected for hire, the Iran Divestment Act Certification form must be completed and uploaded to the Compliance tab as a part of the onboarding process. This form must be received within a timely manner (expectation 1 business day). Without this form, the Purchase Order cannot be generated and your candidate cannot begin work. Do you accept this requirement?
Question 9
The candidate must have a valid driver's license. Please confirm that the candidate has a NC driver's license.
Skills
N/A
Job Type
N/A